General Terms and Conditions B2C – Consumers:

VERSION 2.0 – as of October 2nd, 2026

1. Scope

1.1. These General Terms and Conditions (hereinafter referred to as „Terms and Conditions“” apply to the use of the app by consumers within the meaning of Section 1 of the Consumer Protection Act (KSchG).

1.2. The „App“ refers to the application „cyclebee“ offered by cyclebee GmbH, which is available as a browser-based web app and as a mobile app (for Android and iOS).

1.3. The app consists of free basic functions and paid add-on functions. These Terms and Conditions apply to both the free basic functions and the paid add-on functions. When obtaining the mobile app or in-app subscriptions and in-app purchases via Google Play or the Apple App Store, the contract for the paid add-on functions and payment processing are handled exclusively through the respective store. The cancellation, withdrawal, or refund policies of these stores apply directly between the user and the respective provider. Cyclebee is not responsible for processing these purchases and subscriptions but merely provides the users with the license to use the paid add-on functions subject to these Terms and Conditions.

1.4. Cyclebee GmbH will inform users about future changes and additions to these Terms and Conditions in the app and via email. The amended Terms and Conditions apply to all contracts (registrations for the use of free basic functions and subscriptions for paid additional functions) from the date of publication of the amended Terms and Conditions. Amendments do not apply to user agreements concluded before the date of the amendments. For (paid) additional functions, further supplementary terms and conditions may become part of the contract during the contract conclusion process. These will also be displayed to the user before the contract is concluded.

1.5. The user concludes the contract for the use of the app with cyclebee GmbH („cyclebee“), FN 578179 p, with registered office in:
Elisabethinergasse 2/5
8020 Graz
Austria

2. Conclusion of the user agreement

2.1. Registration (creation of a user account) is required to use the app. During registration, the user accepts the Terms and Conditions. Use of the app is not possible without this acceptance.

2.2. Each user may only register once and therefore only create one user account.

2.3. Upon successful completion of the initial registration process, the user agreement for the free basic functions of the app is concluded.

2.4. There is no legal entitlement to register as a user of the app and to conclude a user agreement via the app. Cyclebee reserves the right to refuse registration before the completion of the registration process by notifying the user accordingly, without stating reasons.

3. Purpose and function of the app

3.1. The app offers functions that support the planning, execution and documentation of cycling tours, cycling trips and cycling excursions, as well as enabling the use of the brokerage and booking of related services and products.

3.2. An internet connection is required to use the app, unless offline use is explicitly stated in the app. The user's network operator is responsible for the availability and quality of the internet connection as well as the terms and costs of data transmission.

3.3. Using the provided export functions, the user can print, export, and save the selected bike tour and the associated data of the planned tour on a target device. Automated reading or downloading of data from the app is prohibited.

3.4. cyclebee also uses the app to broker travel services, tourist services, accommodations, guided tours, bicycle rentals, transfers and other tourist offers from third parties (= „cyclebee services partner“Unless explicitly stated otherwise in the app, cyclebee acts solely as an intermediary between the user and the respective cyclebee service partner. The services thus brokered are therefore provided by the cyclebee service partners exclusively on the basis of separate contractual relationships established through cyclebee's intermediary activity. See also point 5.

4. Free basic functions and paid additional functions

This point only applies to the web app.

4.1. General

Cyclebee provides users with basic app functions free of charge. Certain additional features incur a fee, which is clearly displayed to the user within the app before use. These paid features may be offered as a subscription or as a one-time payment package. Details of paid features are visible directly within the app before use.

Where separate or additional conditions apply to additional functions, these can be accessed before using the respective additional function.

4.2. Packages

For packages requiring a one-time payment, the user receives, upon full payment, a simple, non-transferable, and non-sublicensable right to use the digital content included in the respective package exclusively for their own purposes within the app on their devices. If a package allows offline use of digital content, the user may only download and use this digital content offline via the app's designated function. Duplication, distribution, publication, rental, sale, or any other transfer of the content to third parties, as well as use outside the app, is prohibited.

4.3. Payment methods

For payment processing purposes, external payment service providers are used, who process payments according to their terms and conditions. Users can pay fees using the payment methods offered in the app.

4.4. Due Date & Default

For paid services, payment is due immediately upon subscription invoicing for the respective term, and for one-time payment packages, payment is due before activation. In case of late payment, the statutory provisions apply.

If a fee cannot be collected, the user shall bear all resulting costs, in particular bank charges in connection with the return of direct debits or similar charges, insofar as he is responsible for the event triggering the costs.

4.5. Accounting

The user receives an electronic invoice via email or within the app.

5. Arranging travel services and other services

5.1. Prices for brokered services and products are set by the respective cyclebee services partner. The contract for the brokered service is concluded exclusively between the user and the cyclebee services partner. Cyclebee merely displays to the user the data provided by the respective cyclebee services partner. Payment processing is handled via the payment methods provided by the cyclebee services partner.

5.2. Cyclebee sometimes charges users a commission for brokering travel services. The amount of this commission is displayed separately to the user before the booking is completed with the cyclebee service partner. If the brokered service is not provided or is unavailable due to non-performance or unavailability by the respective cyclebee service partner, or if the brokered service is otherwise not provided for reasons beyond the user's control, the commission will be fully refunded.

5.3. If a package tour or linked travel arrangement within the meaning of the Package Travel Act (PRG) is involved, the user will receive the legally required information as well as the corresponding standard information sheets in accordance with the PRG. Responsibility for the proper provision of the individual travel services lies exclusively with the respective cyclebee service partner, without prejudice to cyclebee's own obligations in its role as an intermediary.

5.4. If the user commissions cyclebee GmbH to process a booking change, cancellation, or contract amendment with a cyclebee service partner, cyclebee GmbH will charge a reasonable processing fee, provided the reason for the change lies within the user's sphere of responsibility. No fee will be charged for the initial inquiry or contact itself. Likewise, no processing fee will be charged if the booking change or cancellation is due to a change, non-provision, or unavailability of the service provided by the respective cyclebee service partner, or if it occurs for reasons beyond the user's control. Any additional costs incurred by the respective cyclebee service partner will be billed separately.

6. Individual travel planning

For individual travel planning, offer research, tour design, consulting services, or other personalized services, cyclebee GmbH may charge separate planning and consulting fees. These fees will be clearly communicated to the user before the order is placed, and the amount of the fee will be disclosed before the order is placed. The contract for such services is concluded upon confirmation of the order by cyclebee GmbH.

7. Costs incurred due to incorrect booking information

For changes necessitated by incorrect or incomplete information provided by the user during the booking of travel services and other services (time and location of the trip and end of the trip or service, data of the travelers or service recipients and their number, as well as preferences regarding the trip or services), cyclebee may charge the actual reasonable processing costs incurred. This applies both to travel services and other services brokered by cyclebee and to services offered directly by cyclebee.

8. Contact details, delivery and electronic correspondence

8.1. Contact details

Contract-related information, notices and declarations can be transmitted electronically by both parties via email or (where technically possible) within the app.

If cyclebee requests this data on a mandatory basis, the user is obligated to keep all contact information they enter (name, date of birth, email address, postal address) complete, accurate, and up-to-date. If the user fails to notify cyclebee GmbH of a change of postal address, legally significant declarations from cyclebee GmbH will be deemed to have been received by the user even if they are sent to the postal address last provided by the user.

9. User Obligations

9.1. Confidentiality of access data

The user will keep their login details for the app secret and will not pass them on to third parties.

9.2. Accuracy and legality of data and content

a. Each user remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information they provide.

b. The user agrees not to publish or forward any content (especially in the form of texts, photos, videos, graphics) via the app that is unlawful, racist, pornographic, offensive, or defamatory, or that infringes the rights of third parties, in particular copyrights or other intellectual property rights. Accordingly, the user is fully responsible for all content that they publish and distribute via the app.

c. If a user of cyclebee is notified that the content they have posted in the app may violate laws, they must check this content and, in case of illegality or violation of point b., remove it from the platform immediately.

9.3. Cessation of sexualized communication and disturbances

Furthermore, the user is obligated not to harass anyone with sexually motivated communication attempts and to refrain from any sexually charged communication. Finally, the user must refrain from any actions aimed at impairing the functionality of the app's services.

9.4. User-generated content

a. Cyclebee does not guarantee the accuracy, timeliness, or completeness of the content provided by users.

b. The user warrants that they are the holder of all necessary rights to the content they upload to the cyclebee app. They indemnify cyclebee against all claims asserted by third parties against cyclebee because the content uploaded by the user to the app is unlawful or infringes the intellectual property rights of third parties, provided that cyclebee is not itself responsible for these claims and the user is at fault.

10. Personal skills, tour characteristics and equipment

The user must make a careful decision, taking into account their personal abilities and equipment as well as the prevailing weather conditions, as to whether and, if so, which of the tours provided by cyclebee they choose for their activities. The user is therefore solely responsible for ensuring that

a) the user has sufficient physical and mental capacity to complete the tour he has selected;

b) the equipment carried by the user is suitable for undertaking the tour he has selected;

c) the weather conditions permit the user to undertake the tour selected by the user without a significant risk to the life, body and health of the user, i.e. without a risk exceeding the general risk of life;

d) the tours are appropriate to the capabilities of the passengers;

e) an appropriate driving style is chosen, e.g. an adjusted speed applies on the lake circuit, as pedestrians also use the path;

f) he complies with the road traffic regulations;

g) local conditions such as road damage or closures allow for safe driving. The user is obliged to independently consider local conditions as well as current traffic and safety information.

10.1. Individual tours suggested by cyclebee may be subject to temporary or long-term closures for any number of reasons (e.g., by local authorities due to mudslides, landslides, rockfalls, or forest fires). It is therefore the sole responsibility of the user to pay sufficient attention to local (official) orders regarding tour closures and warnings (e.g., on the internet, radio, and TV about avalanche dangers) and to adjust their behavior accordingly. Before starting a tour, the user must check its feasibility and safety under the individual circumstances (e.g., the tour leads onto the motorway, the family bike tour leads into high alpine terrain).

10.2. The provisions regarding cyclebee's liability set out in point 12 remain unaffected by the preceding provisions of this point.

11. Changes in performance

cyclebee is entitled to change the app or individual functions during the contract period if

• the user agreement (i.e., these terms and conditions) contains a valid reason for the change;
• the change will not incur any additional costs for the user and
• The user is clearly and understandably informed about the change.

Valid reasons for changes include:

• Changes to the legislation applicable to the app, as well as changes necessary to comply with the legislation applicable to the app and mandatory government requirements;
• the rectification of security defects;
• necessary adjustments to a changed technical environment or a significantly increased number of users.

If the change significantly impairs access to or use of the app, cyclebee will inform the user at least one month in advance on a durable medium about the features and timing of the change, as well as their right to terminate the contract free of charge. The user may terminate the contract free of charge within 30 days of the change, or, if informed after the change, within 30 days of receiving this information. This right does not apply if cyclebee allows the user to continue using the app unchanged and in accordance with the contract without additional costs. Any other contractual right to terminate the contract remains unaffected.

Changes due to the obligation to update pursuant to Section 7 of the VGG will be communicated in advance, irrespective of the above statements.

12. Liability and Disclaimer

12.1. Cyclebee shall be liable for damages incurred by a user due to a slightly negligent breach of its primary contractual obligations. In the case of a slightly negligent breach of other contractual obligations (ancillary contractual obligations), Cyclebee's liability for purely financial losses is (i) excluded in the case of the free user agreement and (ii) limited in the case of paid additional functions (subscriptions or one-time packages) to the agreed annual fee resulting from the user's respective subscription or to three times the one-time fee agreed for the respective package (in each case without taking any discounts into account). Furthermore, liability for data loss caused by slight negligence is limited – except for damage to data that the user has provided to Cyclebee for processing or storage – to the typical recovery costs that would have been incurred if regular backups had been made in accordance with the risk.

12.2. The foregoing liability provisions also include any claims by the user for reimbursement of expenses incurred in reliance on receiving a contractual service and which he was reasonably entitled to incur.

12.3. Cyclebee is fully liable to users for damages resulting from injury to life, body, or health, as well as for damages caused by an intentional or grossly negligent breach of duty by Cyclebee or its legal representatives or agents, or by fraudulent intent on the part of any of the aforementioned persons. Liability under the Product Liability Act (PHG) remains unaffected.

12.4. Cyclebee is liable for booking and transmission errors that are within Cyclebee's sphere of responsibility (technical and organizational systems of Cyclebee GmbH and its service providers and agents). No liability exists for damages resulting from errors caused by incorrect, incomplete, or delayed information provided by the user or by unavoidable and exceptional circumstances beyond Cyclebee's control.

12.5. The user's rights in the event of defective services – the warranty rights under the Consumer Warranty Act and the Austrian Civil Code (ABGB) (including claims for damages due to the defect itself – § 933a ABGB) as well as rights of withdrawal and termination – remain unaffected by the above limitations of liability.

13. Temporary suspension of a user and deletion of content

13.1. Should cyclebee have concrete indications that a user is behaving unlawfully when using the app or is violating sections 9.2.b and 9.3 of the Terms and Conditions, cyclebee is entitled to remove the content constituting the violation from the cyclebee platform after the expiry of the reasonable period for the user to respond and – if a balancing of interests is required in the individual case in light of the violation or alleged violation – to temporarily exclude the user who is (potentially) behaving unlawfully from using the app after appropriate prior notice, i.e., until the allegations against the user in question have been clarified.

13.2. The following provisions regarding the extraordinary right of termination of cyclebee GmbH remain unaffected.

14. Termination of the user agreement, cancellation

14.1. Termination of the free user account

Registered users of the app's free basic features are entitled to terminate their app usage agreement at any time, without giving a reason and without observing a notice period. Termination of the free usage agreement is effected by deleting the user account within the app. Deleting the user account does not automatically terminate any existing paid subscription. Paid add-on features (subscriptions) must be canceled separately before deleting the user account.

Cyclebee can terminate the user agreement for free basic functions at any time, subject to a notice period of two weeks.

14.2. Term and cancellation of paid additional features (subscriptions)

The term and billing period for paid add-on features are determined by the information provided in the app before the user agreement for paid add-on features is concluded. Unless otherwise specified in the app, the user agreement for paid add-on features is concluded for an indefinite period and can be terminated by either party without notice at the end of any month (subscription designation "monthly"). Subscriptions designated "weekly" can be terminated at the end of any current week. Subscriptions designated "annually" can be terminated at the end of any current year (subscription designation "annual").

One-time payment packages are not subscriptions. The right to use such a package exists for the usage period specified in the app before purchase. If no usage period is specified in the app before purchase, the right to use the package exists for the duration of the user agreement for the app's basic functions.

14.3. Subscriptions via app stores (Google Play / Apple App Store)

Subscriptions purchased directly through app stores must be cancelled by the user directly in the respective store. Cyclebee has no influence on the management or termination of these subscriptions.

14.4. Subscriptions via the web app

Subscriptions purchased via the web app can be cancelled by the user at any time via their user account accessible within the web app or via the cancellation functions provided by cyclebee. The corresponding link is available in the user account and in the confirmation email for the subscription agreement for paid additional features.

After the termination of a paid additional function, the user retains the free use of the basic functions of the app and any other existing paid additional functions until the termination of the respective user agreement.

14.5. Extraordinary termination by cyclebee

Cyclebee may terminate the user agreement concluded with the affected user without notice for good cause, with immediate effect, in written form via email or post. Good cause for termination without notice by Cyclebee exists, for example, if Cyclebee becomes aware that the affected user has acted or is acting unlawfully while using the Cyclebee platform, in particular by uploading content to the Cyclebee system that infringes the intellectual property rights of third parties.

The user's right to extraordinary termination remains unaffected.

15. Insurance

15.1. Cyclebee recommends taking out liability, accident or travel insurance appropriate to the respective project.

15.2. Where legally required, the respective service providers have insolvency protection in accordance with the applicable provisions of the Package Travel Act (PRG) and the Package Travel Ordinance (PRV). Information on insolvency protection and the contact details of the responsible protection institution will be provided to the user before conclusion of the contract.

16. Final Provisions and Jurisdiction

16.1. The contractual, ordering, business, and complaint language is German. If information is provided in English within the app, the German version shall prevail in the event of a discrepancy between the English and German versions.

16.2. Austrian law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). However, with respect to consumers, this choice of law applies in accordance with Article 6 of the Rome I Regulation only to the extent that it does not deprive them of the protection afforded by those mandatory provisions of the law of the state of their habitual residence that would otherwise be applicable.

16.3. All disputes arising from or in connection with this contract are subject to the statutory places of jurisdiction. Consumers may, in particular, bring legal action against cyclebee at their place of residence or at cyclebee's registered office. In accordance with Section 14 Paragraph 1 of the Austrian Consumer Protection Act (KSchG), legal action by cyclebee against consumers may only be brought before the court in whose district the consumer has their place of residence, habitual abode, or place of employment.

16.4. Should individual provisions of these Terms and Conditions be invalid or void, this shall not affect the validity of the remaining provisions.

These terms and conditions are valid for users with contracts concluded from 02.10.2026 onwards.

Our email address: legal@cyclebee.app

We commit to participating in the mediation process of the Internet Ombudsman in the event of disputes:www.ombudsstelle.at

Further information on the types of procedures can be found atwww.ombudsstelle.ator in the respective procedural guidelines:

Procedural guidelines of the Internet Ombudsman's Office for alternative dispute resolution under the AStG (AStG conciliation procedure) https://www.ombudsstelle.at/fileadmin/daten/Verfahren/Richtlinien_AStG-Verfahren.pdf

Guidelines for the conciliation procedure at the Internet Ombudsman's Office outside the scope of the AStG (standard procedure)https://www.ombudsstelle.at/fileadmin/daten/Verfahren/Richtlinien_f%C3%BCr_das_Standard-Verfahren.pdf